Here at Carly and Coop, all shirts are custom printed and made to order, therefore all sales are final. We do not accept returns or exchanges, except in cases where there are manufacturer errors or if your order arrives damaged. Items sent back to us without first requesting a return will not be accepted. You can view our return and refund policy here.

Customers have 7 days from the date of delivery to notify us of any issues with their order. Each return or exchange request due to a manufacturer error will be evaluated on a case-by-case basis. To process your request, proof of the error must be submitted via photo verification. If your request is approved, you will have the option to choose between a refund or an exchange for a replacement product.

We do not accept returns or offer refunds for any other reasons, including but not limited to changes of mind, incorrect sizing, accidental purchases, or incorrect addresses. Before purchasing, please ensure that you have selected the correct size, color, and quantity. Review the sizing guide included in each listing to confirm the right size.

Here at Carly and Coop, all shirts are custom printed and made to order, therefore all sales are final. We do not accept returns or exchanges, except in cases where there are manufacturer errors or if your order arrives damaged. Items sent back to us without first requesting a return will not be accepted.

To initiate a request, you can contact us via our contact us page or by our email info@carlyandcoop.com. Please make sure to include your name and order number. Photo verification of your defective product is required for us to process your request. We may request additional photos if necessary.

Please include a clear photo of the product laid on a flat surface in which the design and the issue are clearly visible in a single frame. If your request relates to a sizing discrepancy, please include a photo showing the garment measured with a tape measure to highlight the difference in size. Keep in mind, we allow for a +/- 1.5” tolerance in measurements. Minor variations from the size guide are possible and are not considered defects if they fall within this tolerance. If the size difference exceeds our 1.5” tolerance from our sizing guides, please reach out to us.

If your return request is approved and you choose to proceed with a return, please do not send the item to the address listed on your original package. This is not our return address. Sending it there can delay, alter or cancel the processing of your return. We will provide you with the correct return address once your request is approved.

Once an order moves into production, cancellations or changes are no longer possible. We understand that mistakes can occur during checkout, so if you need to cancel or modify your order, please contact us within 1 hour of purchase. After this window, we cannot guarantee that any changes can be accommodated.

To request a cancellation or order modification, please contact us at info@carlyandcoop.com or through our contact us page within 1 hour of placing your order. Please make sure to include your name and order number.

We will notify you once we’ve received and accepted your return. Your refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. This can sometimes take 10-30 business days depending on your method of payment.

If more than 30 business days have passed since we received and accepted your return, please contact us at info@carlyandcoop.com or via our contact us page for further assistance.